Singapore Business Protocol
Singapore is a city that is steeped in protocol and etiquette. This is perhaps the most important aspect of conducting business on the island. International business, is big business in Singapore. Many who travel to the country and stay in the best hotels in Singapore, may not be aware that this is a much more formal culture that that of Western countries such as the United States. One must realize that as it is true for the family unit in Singapore, it is also true in business, that the group or company success as a whole, is much more important than the individual. Singaporeans do not respect those that conduct business in a self-serving manner. There is a strict command chain, those who are in charge are, those who are in charge and their decisions should never be called into question.
In Singapore business, the personal relationship that one establishes becomes very important for the business relationship down the road. Good networking and ties to the right people will provide one with success in any given business venture. The culture is oriented in the group, and once one becomes part of the group, working in the city becomes much easier. These relationships are not created overnight. Patience is required as trust must be gained. It is necessary for the leaders to know that their people truly are in it for the long haul and not just simply the quick personal gain. Singaporeans are of a gentle nature, and the aggressive nature of some on Wall Street may not fair well in the Singapore business world. The calm and peaceful approach, is always the approach.
Most appointments and meeting are scheduled in writing, although in this day and age, many are now being accepted via the telephone or email. Punctuality is one of the many virtues Singaporeans believe that carries the weight of indicating a person’s character. Small talk and conversation is appropriate and expected before any meeting gets underway. Again, is it very important to refrain from criticism or disagreement with those that are senior in rank, as this may destroy the relationship. There are many things to consider when conducting international business, and the cultural expectations are among the top considerations.